FREQUENTLY ASKED QUESTIONS

Questions to ask your Photographer or Videographer before booking

GENERAL QUESTIONS

CAN WE MEET FOR A CONSULTATION?

Absolutely, I'd be happy to meet you and discuss your function. As well as event timings and other arrangements, I'd be delighted to help you choose a perfect playlist.

WHAT AREAS DO YOU COVER?

Our photography and videography packages generally service the North East and Cumbria but we're more than happy to travel further afield and we regular cover areas such as York, Leeds, Chester, Scotland and Barnsley so distance is no object! 

HOW FAR IN ADVANCE CAN WE BOOK?

We're happy to take bookings for anytime in the future and it's not uncommon for our clients to book 2+ years in the future. All we ask to secure the date is a %20 booking fee which is included in the price of your quote.

WHAT ARE YOUR T&Cs?

‚ÄčOfficial Terms and Conditions protect both the client and company and you'll find a full copy of them HERE. Booking one of our packages is subject to the client agreeing fully with these T&Cs.

HOW CAN WE PAY?

You can pay for your package via online payment (bank transfer or PayPal Friends and Family), or you can pay cash on the day of your function (just before the start) function. All we ask is that you pay a small 20% booking fee in advance to secure your date and demonstrate good faith. This fee is included in your quote; there's nothing extra to add. We'll always supply you with a full receipt and invoice.

WILL WE GET A CONTRACT?

Absolutely, and you'll also receive a copy of our Terms & Conditions before you book. We feel that it's essential that you know exactly what you're booking so that you're delighted with the package you receive.

SERVICES QUESTIONS

HOW QUICKLY WILL WE GET OUR MEDIA?

A major concern for prospective clients but you don't need to worry! We aim to get a proof delivered to you within a week and your final product within two weeks, often sooner. An idea of timings will be included when you book and we're happy to make any alterations you may like?

WHAT FORMAT ARE YOU VIDEOS?

We shoot 4k/UHD for top-quality results. We deliver media optimised for playback on a computer, DVD/Blu Ray, or any other format you have in mind. We'll discuss these options when you book.

CAN WE ASK FOR CERTAIN SHOTS?

Absolutely, we want to create art that's perfect for every custom and all of us have different tastes and desires. We can discuss your exact needs at a consultation.

CAN OUT GUESTS SEE OUR PHOTOS?

Our superb Selfie Wizard or Projection Service allows us to upload a sample of the best shots taken during the day so guests can see them on a big screen!

PRIVACY QUESTIONS

WHAT DATA WILL YOU HOLD?

We keep a record of you name, address, phone number, email address and event details in accordance with GDPR Policy . We don't pass it on to any 3rd parties and it's all securely stored on our servers and business email.

WHAT IS THIS DATA FOR?

We use this data to confirm and handle your booking.

We can use your data to send you special offers, to send you examples of your media, and to get post-event feedback. If you'd prefer we remove all data after the completion of a booking, just ask.

WHAT ABOUT OUR PHOTOS & VIDEOS?

From time-to-time we may use your photos and video on our website or for other promotional use. If you'd prefer that we didn't do this, then feel free to let us know.

We also try to keep a copy of photos/videos taken as a backup. If you'd prefer we didn't do this then again, you only have to ask.

We'll also upload booth and other images to our Facebook page to enable your friends and family to be tagged in them. This is incredibly popular but you're welcome to ask that we don't do this, and we never do this for kids parties.

ANY FURTHER QUESTIONS?

We'd be happy to help.

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Fantabulous Media,Wedding Photographer,Houghton Le Spring,
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